Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Neon Fox Inc. ("Company," "we," "our," or "us") governing your access to and use of our websites, applications, and services (collectively, the "Services").

1.1 Services Covered

These Terms apply to all Services operated by Neon Fox Inc., including:

• Dialbox (dialbox.ca) - Business communication and call management platform
• Call Bodyguard (callbodyguard.com) - AI-powered call screening and protection service
• Wrapi (wrapi.io) - Professional webcasting and hybrid event management platform
• Neon Fox Corporate Website (neonfox.io) - Corporate website and information portal
• Any other applications, tools, or services we may offer now or in the future

1.2 Acceptance of Terms

By accessing, browsing, registering for, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.

1.3 Age and Capacity Requirements

You must be at least 18 years of age to create an account and use our Services. By creating an account, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into this agreement
• You are not prohibited from using the Services under applicable law
• All information you provide is accurate and truthful

If you are under 18, you may not use the Services. If you are between 16-18, you must have parental or guardian consent to use certain Services where permitted by law.

1.4 Entity Accounts

If you are using the Services on behalf of an organization, company, or other legal entity:

• You represent that you have the authority to bind that entity to these Terms
• References to "you" include both you individually and the entity you represent

1.5 Updates to Terms

We reserve the right to modify or update these Terms at any time at our sole discretion. We will provide notice of material changes by:

• Updating the "Last Updated" date at the top of this page
• Posting the revised Terms on our websites and applications
• Sending email notifications for significant changes
• Providing in-app notifications where applicable

Your continued use of the Services after any changes become effective constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account.

2. Service Descriptions

2.1 Dialbox

Dialbox provides business communication and call management services, including:

• Business phone system and call handling
• Call logging and document management
• Account management and analytics
• Integration capabilities with third-party applications
• Additional features as described on the Dialbox website

2.2 Call Bodyguard

Call Bodyguard provides AI-powered call screening and protection services, including:

• Automated AI call screening using conversational intelligence
• Spam and scam call blocking
• Contact synchronization and auto-whitelisting
• Emergency keyword detection and verification
• Call history, analytics, and dashboard
• Family protection management tools
• Additional features as described on the Call Bodyguard website

Important Service Limitations:

• Call Bodyguard is not a replacement for emergency services (911/999)
• We cannot guarantee 100% accuracy in distinguishing legitimate from unwanted calls
• Service requires active call forwarding and compatible carrier support
• AI screening decisions are based on conversation analysis and may occasionally err
• You must have authority to set up call forwarding on phone numbers you add

2.3 Wrapi

Wrapi provides professional webcasting and hybrid event management services, including:

• Live streaming and webcasting platform
• Event management and registration system
• Attendee engagement tools (chat, polls, Q&A)
• Analytics and reporting features
• White-label branding capabilities
• Additional features as described on the Wrapi website

2.4 General Service Terms

For all Services:

• Features, functionality, and availability may vary by subscription tier or plan
• We reserve the right to modify, suspend, discontinue, or add to any aspect of our Services at any time
• We will provide reasonable notice of material changes when possible
• We are not liable for any modification, suspension, or discontinuance of Services

3. Account Registration and Management

3.1 Account Creation

To use certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, complete, and current information
• Maintain and promptly update your account information
• Keep your username and password confidential
• Use a strong password and enable security features when available
• Notify us immediately of any unauthorized access or security breach
• Accept full responsibility for all activities that occur under your account

3.2 Account Restrictions

• One Account Per Person/Entity: You may not maintain multiple accounts without our written permission
• Non-Transferable: Accounts are personal to you or your business and may not be shared, sold, or transferred
• Accurate Information: You must not provide false, misleading, or fraudulent information
• Authorized Use: You must have authority to use phone numbers, emails, and other information you provide

3.3 Account Security

You are solely responsible for:

• Maintaining the security and confidentiality of your login credentials
• All activities and transactions that occur under your account
• Any consequences of unauthorized access resulting from your failure to maintain security

We recommend:

• Using strong, unique passwords
• Enabling two-factor authentication (2FA) where available
• Regularly monitoring your account for unauthorized activity
• Never sharing your login credentials with others

3.4 Account Suspension and Termination

By You:

• You may terminate your account at any time through your account dashboard or by contacting us
• Active subscriptions will continue until the end of the current billing period unless otherwise agreed
• You remain responsible for all charges incurred prior to termination
• Some data may be retained as described in our Privacy Policy

By Us:

We reserve the right to suspend, disable, or terminate your account immediately if:

• You violate these Terms or any applicable policies
• You engage in fraudulent, illegal, or harmful activities
• Your account poses a security risk
• You fail to pay required fees
• We are required to do so by law
• For any other reason at our sole discretion (with reasonable notice for non-cause terminations)

Effect of Termination:

• All licenses and rights granted to you will immediately cease
• You must stop using the Services
• Outstanding payments become immediately due
• We may delete your data in accordance with our Privacy Policy
• Provisions that by their nature should survive (including payment obligations, disclaimers, limitations of liability, and indemnification) will continue in effect

4. Acceptable Use Policy

You agree to use our Services in a lawful, responsible, and respectful manner. You may not use the Services to engage in any prohibited activities.

4.1 Prohibited Activities

You agree not to:

Illegal or Harmful Activities:

• Violate any applicable local, state, federal, national, or international law or regulation
• Engage in any illegal, fraudulent, or harmful activities
• Harass, threaten, intimidate, abuse, or harm others
• Stalk, threaten, or violate the legal rights of others
• Promote, encourage, or facilitate illegal activities

Content Violations:

Upload, post, transmit, or share content that:

• Is illegal, harmful, offensive, discriminatory, defamatory, or hateful
• Contains viruses, malware, or other malicious code
• Infringes intellectual property rights of others
• Violates privacy rights or publicity rights
• Contains false, misleading, or fraudulent information
• Is inappropriate for professional business environments (Wrapi)
• Includes offensive, discriminatory, or hateful material (Wrapi)

Unauthorized Access and Interference:

• Attempt to gain unauthorized access to our systems, servers, networks, or other users' accounts
• Interfere with, disrupt, or damage the Services or servers
• Use automated scripts, bots, crawlers, or scrapers without permission
• Circumvent or disable security measures or access controls
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover source code
• Probe, scan, or test the vulnerability of our systems

Misuse of Services:

• Impersonate another person, entity, or falsely represent your affiliation
• Upload or use data that does not belong to you or your business
• Provide false, misleading, or fraudulent information
• Spoof or impersonate another business or entity (Dialbox)
• Set up call forwarding on numbers you don't own or control (Call Bodyguard)
• Use the Services to send spam, unsolicited messages, or promotional materials
• Use the Services for any commercial purpose not authorized by us
• Use the Services to train AI models with unauthorized third-party data (Dialbox)

Violations of Rights:

• Infringe upon copyright, trademark, patent, trade secret, or other intellectual property rights
• Violate rights of privacy, publicity, or other personal rights
• Violate any terms of service of third-party services integrated with our Services

4.2 Content Guidelines

When using our Services, you must:

• Respect copyright and trademark laws
• Maintain professional standards in communications
• Ensure content is appropriate and lawful
• Obtain necessary rights and permissions for any content you upload
• Comply with all applicable content standards and community guidelines

4.3 Reporting Violations

If you become aware of any violations of these Terms, please report them to us immediately. We reserve the right to investigate and take appropriate action, including removing content, suspending access, and terminating accounts.

5. User Content and Data

5.1 Your Content Ownership

You retain full ownership of all data, content, materials, call logs, documents, event data, and other information you upload, create, transmit, or store using our Services ("User Content").

5.2 License to Us

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to:

• Use, copy, reproduce, process, adapt, modify, publish, transmit, and display your User Content
• Store and backup your User Content
• Distribute your User Content solely for the purpose of providing, maintaining, and improving the Services

This license continues for as long as your User Content is stored on our Services and for a reasonable period thereafter to fulfill backup and legal obligations.

5.3 Your Responsibilities for User Content

You represent and warrant that:

• You own or have the necessary rights, licenses, consents, and permissions for all User Content
• Your User Content does not violate these Terms, applicable laws, or third-party rights
• Your User Content does not contain viruses, malware, or harmful code
• You have obtained all necessary consents for any personal data included in User Content

You are solely responsible for:

• All User Content you submit, post, or transmit
• Any consequences of posting or sharing User Content
• Maintaining backup copies of your important User Content
• Ensuring compliance with all applicable laws regarding your User Content

5.4 Our Rights Regarding User Content

We reserve the right to:

• Review, monitor, or remove User Content that violates these Terms
• Refuse to accept or transmit User Content
• Remove or disable access to User Content at our sole discretion
• Report User Content to law enforcement if we believe it involves illegal activity

We are not obligated to monitor User Content but may do so to ensure compliance with these Terms and applicable laws.

5.5 No Confidentiality Obligation

Unless otherwise agreed in a separate written agreement, we have no obligation to keep User Content confidential. Do not submit sensitive or confidential information unless you understand and accept that we may access it as needed to provide the Services.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services and all content, features, and functionality (including but not limited to software, code, text, graphics, logos, images, designs, AI models, algorithms, trademarks, and documentation) are owned by Neon Fox Inc. or our licensors and are protected by:

• Copyright laws
• Trademark laws
• Patent laws
• Trade secret laws
• Other intellectual property and proprietary rights laws

All rights not expressly granted are reserved.

6.2 Trademarks

"Neon Fox," "Dialbox," "Call Bodyguard," "Wrapi," and associated logos and trademarks are trademarks of Neon Fox Inc. You may not use our trademarks without our prior written permission.

6.3 Limited License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for your personal or business purposes
• Download and use applications we provide for the Services

This license does not include the right to:

• Modify, copy, reproduce, or create derivative works of the Services
• Sell, rent, lease, sublicense, distribute, or transfer the Services or access rights
• Remove, alter, or obscure any copyright, trademark, or proprietary notices
• Decompile, reverse engineer, or disassemble any software or code
• Use the Services to build a competitive product or service
• Frame, mirror, or create links that suggest association without permission

6.4 Feedback and Suggestions

If you provide us with feedback, suggestions, ideas, or recommendations about our Services ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free license to use, modify, and commercialize such Feedback without any obligation to you.

7. Payment and Billing Terms

7.1 Subscription Services and Fees

Certain Services require payment of subscription fees. By subscribing, you agree to:

• Pay all fees according to the pricing and payment terms presented at purchase
• Provide valid and current payment method information
• Keep payment information updated
• Pay for all charges incurred under your account

7.2 Billing Cycles and Auto-Renewal

Dialbox:

• Subscription fees may be billed upfront or monthly
• Subscriptions automatically renew unless canceled before the billing cycle
• Prices are subject to change with reasonable notice via email or website

Call Bodyguard:

• 7-day free trial with credit card required upfront
• Monthly or annual billing as selected
• Subscriptions automatically renew unless canceled
• Pro-rated refunds available for annual subscriptions canceled within 30 days
• 30 days notice provided before any price increases

Wrapi:

• Pay-as-you-go pricing: $1 per unique attendee per event
• Maximum charge: $10,000 per individual event
• Charges processed automatically after each event ends
• Payments processed in USD

7.3 Payment Processing

• All payments are processed securely through Stripe, our third-party payment processor
• You agree to comply with Stripe's terms and conditions
• We do not store full credit card information on our servers
• You are responsible for any bank fees, currency conversion fees, or payment processing charges
• Failed payments may result in service suspension or termination

7.4 Taxes

You are responsible for all applicable taxes, duties, and government fees associated with your purchase, except for taxes based on our net income. We will charge applicable taxes when required to do so by law.

7.5 Refunds

Dialbox:

• Refunds are evaluated on a case-by-case basis at our discretion
• Contact hello@dialbox.ca for refund requests

Call Bodyguard:

• Pro-rated refunds available for annual subscriptions canceled within 30 days
• Other refunds handled on a case-by-case basis

Wrapi:

• Billing disputes must be submitted within 30 days of the charge
• We will investigate and resolve billing disputes in good faith

General Policy:

• We are not obligated to provide refunds unless required by law
• Refunds, if granted, will be processed using the original payment method
• Processing time may vary depending on your financial institution

7.6 Price Changes

We reserve the right to change our pricing at any time. For subscriptions:

• We will provide reasonable advance notice (typically 30 days) before price increases
• Changes will take effect at your next renewal
• You may cancel your subscription if you do not agree to the new pricing

8. Service Availability and Support

8.1 Service Level and Uptime

We strive to maintain reliable and uninterrupted Services. However, we do not guarantee that the Services will:

• Be available at all times or without interruption
• Be error-free, secure, or free from bugs
• Meet your specific requirements
• Function on all devices or with all software

Call Bodyguard Uptime Goal: We target 99.9% uptime but cannot guarantee uninterrupted service.

Services may be temporarily unavailable due to:

• Scheduled or emergency maintenance
• Updates, modifications, or improvements
• Circumstances beyond our reasonable control (force majeure)
• Third-party service disruptions
• Security incidents or attacks

8.2 Maintenance

We may perform scheduled or emergency maintenance that temporarily makes the Services unavailable. We will:

• Make reasonable efforts to provide advance notice of scheduled maintenance
• Minimize disruption whenever possible
• Restore Services as quickly as reasonably possible

We are not liable for any unavailability, disruption, or data loss resulting from maintenance activities.

8.3 Service Modifications

We reserve the right to:

• Add, modify, suspend, or discontinue any features or functionality
• Change the availability of Services in certain regions
• Impose limits on certain features or restrict access to parts of the Services
• Update, upgrade, or change the technical infrastructure

8.4 Customer Support

We provide customer support to help you use our Services effectively.

Support Channels:

• Dialbox: Email at hello@dialbox.ca
• Call Bodyguard: Email at legal@callbodyguard.com (general), privacy@callbodyguard.com (privacy)
• Wrapi: Email at support@wrapi.io and legal@wrapi.io
• Neon Fox General: Email at hello@neonfox.io

Support Terms:

• Response times may vary based on inquiry nature, volume, and your subscription level
• Support is provided during business hours unless otherwise specified
• We will make reasonable efforts to respond promptly and resolve issues
• Premium support options may be available for certain subscription tiers

8.5 Third-Party Dependencies

Our Services rely on third-party services and infrastructure. We are not responsible for:

• Availability, performance, or reliability of third-party services
• Actions, errors, or omissions of third-party providers
• Interruptions caused by third-party service outages

9. Data Protection and Privacy

9.1 Privacy Policy

Your use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at: https://neonfox.io/privacy

9.2 Data Security

We implement reasonable technical and organizational security measures to protect your data. However:

• No method of transmission or storage is 100% secure
• We cannot guarantee absolute security of your data
• You are responsible for maintaining the confidentiality of data you upload

Please refer to our Privacy Policy for detailed information about our data security practices.

9.3 Data Backup

While we maintain regular backups:

• We are not responsible for loss or corruption of your data
• You are responsible for maintaining your own backup copies of important data
• Backup and recovery capabilities may vary by service and subscription tier

9.4 Your Data Responsibilities

You are responsible for:

• Ensuring you have the right to upload and use all data in our Services
• Complying with applicable data protection laws regarding data you process
• Obtaining necessary consents for personal data you collect or process
• Protecting sensitive or confidential information appropriately

10. Disclaimers and Warranties

10.1 "AS IS" and "AS AVAILABLE" Basis

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

10.2 Disclaimer of Warranties

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement
• Warranties regarding accuracy, reliability, availability, or completeness of the Services
• Warranties that the Services will be uninterrupted, timely, secure, or error-free
• Warranties regarding the quality, accuracy, or reliability of any content or information obtained through the Services
• Warranties that defects will be corrected or that the Services are free of viruses or harmful components

10.3 No Professional Advice

The Services are not intended to provide and do not constitute:

• Legal, financial, medical, or professional advice
• Emergency services or emergency response
• Substitute for professional judgment or expertise

You should consult appropriate professionals for advice specific to your situation.

10.4 Third-Party Services

We make no warranties or representations regarding:

• Third-party websites, services, or content linked to or integrated with our Services
• Products or services provided by third parties
• Accuracy, quality, or reliability of third-party content

10.5 Service-Specific Disclaimers

Call Bodyguard:

• Not a replacement for emergency services (911/999)
• Cannot guarantee 100% accuracy in call screening decisions
• AI decisions may occasionally misclassify calls
• Effectiveness depends on compatible carrier support and proper configuration

Wrapi:

• Cannot guarantee specific video quality or streaming performance
• Not responsible for attendee internet connectivity issues
• Event success depends on proper configuration and adequate bandwidth

10.6 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, some of the above exclusions may not apply to you, and you may have additional rights.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEON FOX INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, "NEON FOX PARTIES") SHALL NOT BE LIABLE FOR ANY:

Indirect, Incidental, Special, Consequential, Exemplary, or Punitive Damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data, goodwill, or reputation
• Loss of use or inability to use the Services
• Cost of procurement of substitute goods or services
• Business interruption or downtime
• Any other intangible losses

Whether arising from:

• Your access to, use of, or inability to access or use the Services
• Any conduct or content of third parties on the Services
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your transmissions or content
• Statements or conduct of any third party on the Services
• Any other matter relating to the Services

Even if:

• We have been advised of the possibility of such damages
• A limited remedy fails of its essential purpose
• The claim is based on contract, tort (including negligence), strict liability, or any other legal theory

11.2 Cap on Liability

IN NO EVENT SHALL THE TOTAL LIABILITY OF THE NEON FOX PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF:

• The amount you paid us in the twelve (12) months immediately preceding the event giving rise to the liability, OR
• One hundred dollars ($100.00 USD)

This limitation applies regardless of the number of claims or causes of action.

11.3 Essential Basis of the Bargain

You acknowledge and agree that these limitations of liability are essential elements of the agreement between you and Neon Fox Inc., and that the Services would not be provided to you without these limitations.

11.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, the above limitations may not apply to you, and our liability will be limited to the maximum extent permitted by law.

11.5 Exceptions

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be limited or excluded by applicable law

12. Indemnification

12.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless the Neon Fox Parties from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms or any applicable law or regulation
• Your User Content, including any claims that your User Content:
  • Infringes intellectual property rights
  • Violates privacy or publicity rights
  • Contains defamatory, harmful, or illegal content
  • Violates any third-party rights
• Your violation of any rights of another person or entity
• Your negligence, willful misconduct, or fraud
• Any disputes between you and other users
• Claims by third parties arising from your use of the Services

12.2 Defense and Settlement

We reserve the right, at our own expense, to:

• Assume the exclusive defense and control of any matter subject to indemnification
• Require your cooperation in the defense of such claims
• Approve any settlement that affects our rights or interests

You may not settle any claim without our prior written consent if the settlement:

• Imposes any obligation on us
• Includes any admission of liability on our behalf
• Affects our rights or interests

12.3 Notice and Cooperation

You agree to:

• Promptly notify us of any claims subject to indemnification
• Cooperate fully with our defense efforts
• Provide information and assistance as reasonably requested
• Not compromise or settle claims without our prior written consent

12.4 Survival

Your indemnification obligations survive termination of these Terms and your use of the Services.

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Neon Fox Inc. is a Canadian Federal Corporation operating in the Province of Ontario.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

13.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to:

• Contact us first to attempt to resolve the dispute informally
• Provide a detailed description of the dispute and your desired resolution
• Work in good faith to reach a mutually acceptable solution
• Allow us at least 30 days to respond and attempt resolution

13.3 Arbitration Agreement

Any disputes that cannot be resolved informally must be resolved through binding arbitration in Ontario, Canada, in accordance with the Arbitration Act, 1991 (Ontario) and the rules of the ADR Institute of Canada.

Arbitration Terms:

• Arbitration will be conducted by a single arbitrator
• The arbitration will take place in Ontario, Canada (or virtually if agreed)
• The arbitrator's decision will be final and binding
• Judgment on the arbitration award may be entered in any court of competent jurisdiction
• Each party will bear their own costs and fees unless otherwise awarded by the arbitrator
• The arbitration will be confidential
• The language of arbitration shall be English

13.4 Class Action Waiver

YOU AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE LIMITED TO THE DISPUTE BETWEEN YOU AND NEON FOX INC. INDIVIDUALLY.

To the fullest extent permitted by law:

• You waive any right to participate in class actions, class-wide arbitrations, or representative actions
• Claims may not be joined or consolidated with claims of other users
• You may only bring claims in your individual capacity
• You may not act as a class representative, private attorney general, or in any representative capacity

If the class action waiver is found unenforceable, the arbitration agreement shall be null and void.

13.5 Small Claims Court

Either party may pursue claims in the Small Claims Court of Ontario if:

• The claim qualifies for Small Claims Court jurisdiction (currently claims up to $35,000 in Ontario)
• The claim is brought in an individual capacity (not as part of a class action)
• The Small Claims Court has proper jurisdiction over the matter

13.6 Jurisdiction and Venue

For disputes not subject to arbitration or Small Claims Court, you agree that:

• The courts of the Province of Ontario shall have exclusive jurisdiction
• Venue shall be proper in Toronto, Ontario, Canada
• You consent to personal jurisdiction in the Ontario courts
• You waive any objections based on inconvenient forum

You agree to submit to the personal and exclusive jurisdiction of the courts located within Ontario, Canada.

13.7 Injunctive Relief

Nothing in these Terms prevents either party from seeking injunctive or other equitable relief in court to:

• Protect intellectual property rights
• Prevent irreparable harm
• Enforce confidentiality obligations
• Prevent ongoing violations of these Terms

13.8 Time Limitation on Claims

You agree that any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose. Otherwise, such claim or cause of action is permanently barred.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements, policies, or guidelines referenced herein or otherwise applicable to specific Services, constitute the entire agreement between you and Neon Fox Inc. regarding the Services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.

14.2 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction:

• That provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions
• The invalid provision shall be limited or eliminated to the minimum extent necessary
• The remaining provisions shall remain in full force and effect

14.3 Waiver

Our failure or delay in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing. A waiver of any breach of these Terms does not constitute a waiver of any subsequent breach.

14.4 Assignment

By You:

• You may not assign, transfer, or delegate these Terms or your rights and obligations without our prior written consent
• Any attempted assignment without consent is void

By Us:

• We may freely assign, transfer, or delegate these Terms and our rights and obligations without restriction
• This includes assignments in connection with mergers, acquisitions, sales of assets, or other corporate transactions

14.5 No Third-Party Beneficiaries

These Terms are for the benefit of you and Neon Fox Inc. only. No third party has any right to enforce or receive the benefit of any provision of these Terms, except for the Neon Fox Parties who are entitled to the protections provided herein.

14.6 Relationship of the Parties

No agency, partnership, joint venture, employment, or franchise relationship is created between you and Neon Fox Inc. by these Terms or your use of the Services. You have no authority to bind us or make commitments on our behalf.

14.7 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, riots, or civil unrest
• Government actions, laws, or regulations
• Labor disputes or strikes
• Telecommunications or internet failures
• Cyberattacks or security breaches beyond reasonable prevention
• Pandemics or public health emergencies
• Failures of third-party services or infrastructure

14.8 Headings and Interpretation

• Section headings are for convenience only and do not affect interpretation
• Use of "including" means "including but not limited to"
• References to "days" mean calendar days unless otherwise specified
• Words in the singular include the plural and vice versa
• "You" and "your" refer to the individual or entity using the Services
• "We," "us," and "our" refer to Neon Fox Inc.

14.9 Language

These Terms are written in English. Any translations are provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

14.10 Survival

The following provisions shall survive termination of these Terms:

• Payment obligations
• Intellectual property rights
• User Content licenses
• Disclaimers and limitations of liability
• Indemnification obligations
• Dispute resolution and governing law
• General provisions

14.11 Export Control and Trade Compliance

You agree to comply with all applicable Canadian and international export and import control laws and regulations, including those administered by Global Affairs Canada. You represent that:

• You are not located in a country subject to a Canadian government embargo or sanctions
• You are not listed on any Canadian government list of prohibited or restricted parties (including the Consolidated Canadian Autonomous Sanctions List)
• You will not use the Services for any purposes prohibited by Canadian or applicable international law
• You will comply with all applicable trade control regulations

14.12 Canadian Government Use

If you are a Canadian government entity or Crown corporation, the Services are provided as commercial items. Use, reproduction, and disclosure are subject to the terms of these Terms and applicable Canadian procurement regulations.

14.13 Notice Requirements

Notices to You:

We may provide notices to you:

• Via email to the address associated with your account
• Through in-app notifications or dashboard messages
• By posting on our websites
• By mail to the address in your account (if applicable)

You agree to keep your contact information current and acknowledge that email is an acceptable form of legal notice.

Notices to Us:

You may provide legal notices to us at:

• Dialbox: hello@dialbox.ca, Toronto, ON, Canada
• Call Bodyguard: legal@callbodyguard.com
• Wrapi: legal@wrapi.io
• Neon Fox General: hello@neonfox.io

Notices must be in writing and will be deemed given when received.

15. Specific Service Terms

15.1 Dialbox-Specific Terms

In addition to the general terms above:

• You must not use data that does not belong to your business
• You must not use the Service to train AI models with unauthorized third-party data
• You own all data, call logs, and documents you upload
• Subscriptions automatically renew unless canceled via your dashboard before the billing cycle
• Services comply with Canadian privacy laws (PIPEDA) and are governed by Ontario and Canadian federal law

15.2 Call Bodyguard-Specific Terms

In addition to the general terms above:

• 7-day free trial requires credit card upfront
• You must have authority to set up call forwarding on phone numbers you add
• Call Bodyguard is not a replacement for emergency services (911)
• AI screening cannot guarantee 100% accuracy
• Service requires active call forwarding and compatible carrier support
• Important: We do not record or store audio from phone calls; only text transcripts are maintained
• Disputes are governed by Ontario and Canadian federal law and resolved through arbitration in accordance with Ontario's Arbitration Act

15.3 Wrapi-Specific Terms

In addition to the general terms above:

• Pricing: $1 per unique attendee per event, maximum $10,000 per event
• Billing occurs automatically after each event ends
• Content must be appropriate for professional business environments
• You are responsible for ensuring you have rights to all content you upload
• Disputes are governed by Ontario and Canadian federal law and resolved through arbitration in accordance with Ontario's Arbitration Act

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

General Inquiries